Telstra set to close Perth call centre with jobs going overseas
“The changes impact a wide variety of roles across our sales, service and national office teams,” it said.
“We are proposing to close our contact centre in Perth.
“We will be consulting with our people and unions to ensure we make the right decision for them, our customers and our business.”
Once the changes get the green light, the Perth call centre could be closed by the end of July.
Telstra said it would consolidate its customer service workload to contact centres in the Philippines, as well as others in Australia.
It said its contact centre teams look after tens of thousands of customers each day and its business was rapidly changing with the National Broadband Network and advancements in technology.
“As a result, we need to focus on supporting growth in our core business and simplifying how we work so we can deliver a better customer experience,” Telstra said.
“We have made some key performance and productivity gains in our contact centres which have enabled us to consolidate some work types across centres in Australia and the Philippines.”