The government must pursue greater training for airport employees and for all domestic travellers to be "made to produce photo identification" when checking in.
“The major things that are missing particularly on domestic flights in Australia is the matching of the passengers with the boarding card. In Australia if you go a library, a bowls club or an RSL club you have to show photo ID 'but not an airport'?
“It’s very simple and happens regularly. Criminals use it, terrorists have used it to get a ticket online using a dodgy name or a dodgy credit card and they can get a boarding pass sent to them and produce it at an airport and travel unchallenged.
“It means flight crew have no idea who is in the cabin behind them, no idea.”